Refund policy

Rack City Return & Refund Policy 

 

Return & Refund Policy

At Rack City, we specialize in thrifted, pre-owned, vintage, and gently used merchandise. Because many of our items are unique, one-of-a-kind pieces, all sales are final.

We encourage customers to carefully review product photos, descriptions, measurements, and condition details before purchasing. Any known flaws, signs of wear, or imperfections will be noted in the product description whenever possible.

Returns & Exchanges
We do not accept returns or exchanges due to sizing, fit, change of mind, or simply deciding an item isn't right for you.

Condition of Pre-Owned Items
Please keep in mind that pre-owned and thrifted items may show normal signs of previous wear. Minor imperfections, fading, pilling, small marks, or other characteristics consistent with an item's age and previous use are not considered defects.

Items Not as Described
If you receive an item that is significantly different from the description or photos, or if there is an issue that was not disclosed in the listing, please contact us within 3 days of delivery at hannah@shoprackcity.com 

 

. Please include your order number and photos of the item and the issue so we can review the situation.

If we determine that an item was incorrectly described, we may offer an appropriate resolution, such as store credit or a refund, at our discretion.

Damaged in Transit
If your order arrives damaged during shipping, please contact us within 3 days of delivery with photos of the packaging and damaged item. We will review the situation and work with you on an appropriate resolution.

Store Credit
Store credit is not issued for standard returns, sizing issues, buyer's remorse, or change-of-mind purchases.

Questions?
We're always happy to help! If you have questions about an item's condition, measurements, or details before purchasing, please contact us at hannah@shoprackcity.com 

116 E. 1st Street, Suite 140A
Dixon, IL 61021